• Where is the Cloudwork Dashboard?
    Your Cloudwork Dashboard's URL will typically be located at https://[school name or abbreviation], and will have been provided to you during the initial on-boarding process. If you can't find your dashboard or are unsure, contact support.

  • What attributes are required to sync a user into Cloudwork?
    All Cloudwork users require the following attributes:
          • First name
          • Last name
          • Username
          • Email address

    If your users are imported from Active Directory, these will typically map to the following AD attributes:
          • givenName
          • sn
          • SAMAccountName
          • mail
You can check which attributes are being used in the Cloudwork dashboard by looking at the Sync Profile responsible for importing that user. You can also look at the Provisioning Reports to find detailed lists of errors that were encountered during the latest sync events.

  • How do I process graduating students in the new academic year?
    Depending on how you manage your student accounts, you may decide to update your graduating students to Alumni or to delete them. For an explanation of these options and instructions, click here.

  • What is the minimum commitment for Cloudwork?
    Our minimum commitment period is one year.

  • Why don't my users appear in Clickview or Complispace?
    Users do not exist inside Clickview or Complispace until they first log into those services. Once they do they are assigned to the appropriate groups based on that logon. Simply have the user log in and go to Clickview or Complispace and it should update their status accordingly.

  • Why do my Clickview users have groups listed as UNKNOWN?
    Users listed as UNKNOWN are legacy users that existed before the Single Sign-On implementation. As with users that do not yet exist, once the user logs in for the first time it will update the account with the correct information.

  • Does Cloudwork use Microsoft's FIM?
    No. Cloudwork makes no use of Microsoft Forefront Identity Manager(FIM) or TMG, or any of Microsoft's Forefront product range.

  • How is Cloudwork structured?
    Cloudwork is made up of two components:

    1. Cloudwork Identity NODE – CwIN: deployed as a VM (virtual machine) at the school. The CwIN is a Windows server that contains Cloudwork-specific code written in a mix of Python and Powershell. It also contains an instance of Microsoft ADFS. The CwIN is maintained and managed by Studentnet. It is the responsibility of the school to maintain a backup of the CwIN image for disaster recovery purposes. Studentnet keeps a backup of the CwIN configuration files for bare metal recovery purposes.

    2. Cloudwork Identity MANAGER – CwIM: deployed as a single VM on dedicated server hardware at Studentnet's GlobalSwitch DC. The CwIM is a Linux Ubuntu LTS server that contains Cloudwork-specific code written in Python. The CwIN is maintained and managed by Studentnet. Version 1 of the CwIM was deployed in January 2008, and Version 2, totally re-written in Python, was deployed in January 2015, when all schools were upgraded. The CwIM is backed up by Studentnet. Further, a full disaster recovery copy of the CwIM image is maintained at Studentnet's offsite DR facility.

  • Why did the term "Studentnet" appear on some university sites in the past?
    Studentnet fully protects and defends the use of all of its trademarks:
    Studentnet® – Registered Trade Mark 796793
    Cloudwork® – Registered Trade Mark 1550282
    Make the Cloud yours® – Registered Trade Mark 1480792
    The Studentnet® logo – Registered Trade Mark 799597
    Isonet® – Registered Trade Mark 1022051

    In 2007 we became aware several education institutions were inappropriately using our trademark without our permission. We took this matter up with those institutions and required them to cease and desist those uses, and over a period of twelve months all institutions complied. Internet archives such as the Wayback Machine still retain copies of the university web sites for dates prior to that time. For full information, please visit the Genuine Studentnet page. If you know of any breaches of our trademarks please follow the instructions on that page.