Privacy Policy
Studentnet is bound by the National Privacy Principles (NPPs) contained in the
Privacy Act 1988 (Privacy Act). The Principles are designed to protect the
confidentiality of information and the privacy of individuals by regulating the
way personal information is managed. Personal information is, generally,
information or an opinion relating to an individual which can be used to
identify that individual.
To discuss Studentnet's privacy policy, or our
focus on data privacy in our products, please contact us directly at privacy@studentnet.net.
Why does Studentnet collect personal information?
Studentnet collects personal information about our customers, suppliers,
contractors and others, to understand and meet their needs, to conduct our
activities and to meet legal obligations. The personal information we collect
may be obtained by way of forms filled out by individuals (including online
registration), emails, telephone conversations, face-to-face meetings and
interviews. Some more detailed information is collected when assisting schools
on particular issues.
What kinds of personal information do we use, collect and disclose and for
what purposes?
In general, Studentnet uses personal information for the following purposes:
- to set up accounts and/or allocate UserIDs and Passwords using names,
emails and other contact information on our website and in our products
- to identify and authenticate individuals via UserIDs and Passwords to
provide access to our products
- to monitor and maintain the security of our systems by logging
requests to our systems, including the source IP address
- to communicate and respond to issues and inquiries that have been
raised
- to provide information about our products or services via telephone,
email and in person
- to comply with legal obligations
Studentnet will not disclose your personal information
other than as necessary to perform the above tasks, or as required or
authorised by law, or with your permission.
Secure data handling procedures for personal information
Studentnet implements a number of measures to ensure the secure handling of
personal information, including ensuring appropriate controls are in place for
user and customer data and account segregation, and ensuring data is encrypted
in transit and at rest.
Data retention and deletion policy
Studentnet maintains regular backups of system data, which may include
personal information, for operational and disaster recovery purposes. Such
information is only retained for so long as is necessary to provide a reliable
service to our customers and their users.
Sensitive information is subject to greater restrictions
The NPPs impose stricter rules on the collection and handling of sensitive
information, which is information about a person's racial or ethnic origin,
religion, membership of political bodies or trade unions, sexual preferences
or activities, criminal record, state of health and medical history.
Documents asking for sensitive information will include information about
the collection and intended use of the information.
Management of personal information
Studentnet expects its employees who handle personal
information to respect the confidentiality of customer and other contact
information. We regard privacy seriously and will take appropriate action in
response to breaches of the obligations imposed by the NPPs.
Updating personal information that Studentnet holds about
you
Studentnet endeavours to ensure that the personal
information it holds is accurate, complete and up-to-date. Please contact us
if you believe that the information Studentnet holds about
you requires changing or becomes out-of-date. Our contact details are set
out below.
You may have a right to access personal information we hold about
you
Under the NPPs, you may be able to obtain a copy of any personal information
which Studentnet holds about you. The NPPs provide some
exceptions to your rights in this regard, for example we will not provide
information when this would have unreasonable impact upon the privacy of
others. To make a request to access this information, please contact us in
writing. Studentnet will require you to verify your
identity and to specify what information you require.
How to contact us
You can contact Studentnet about a privacy-related issue by
e-mail, phone, facsimile or post, see
Contact
details.
