To submit a support query, problem or request, please click the button above. Enter your customer credentials and support request, and submit. If you are not sure of your customer credentials, please phone us on +61 2 9281 1626 or send email to

We also post regarding outages and problems via the Studentnet Facebook page, so please check there for any general issues as well.

Emergency Out-of-Hours Support

Our business hours are 9.00 to 5.00 AEST. Outside business hours, if you experience any outage of Studentnet services you may contact our NOC on (02) 9281 3905. NOTE: This number is for emergency operational outages only. The NOC contact number should NOT be used for assistance in configuring services or making product enquiries, it is not a help facility. If this number is used for any purpose other than an emergency operational outage, a charge of $250 (ex GST) per hour, minimum of one hour, will apply. (No charge applies to the reporting of genuine outages.)