To submit a support query, problem or request,
please click the button above.
Enter your customer credentials and support request, and submit. If you are
not sure of your customer credentials, please phone us on +61 2 9281 1626
or send email to firstname.lastname@example.org.
We also post regarding outages and problems via the
Facebook page, so please check there for any
general issues as well.
Emergency Out-of-Hours Support
Our business hours are 9.00 to 5.00 AEST.
Outside business hours, if you experience any outage of Studentnet services you may
contact our NOC on (02) 9281 3905.
number is for emergency operational outages
The NOC contact number should NOT be used for assistance in configuring services or making
product enquiries, it is not a help facility.
If this number is used for any purpose other than an emergency operational
outage, a charge of $250 (ex GST) per hour, minimum of one hour, will apply.
(No charge applies to the reporting of genuine outages.)