Studentnet Support over 2019-20 Christmas/New Year Period
The Cloudwork Support team would like to wish you all a fabulous Christmas and
a happy and safe New Year!
We just wanted to let you know that all of our normal 24x7 monitoring systems
and emergency response arrangements will be in place and operational over the
entire holiday period.
The following restrictions will apply over the festive season:
- An embargo will apply on all changes or requests for implementation
of new feature between 10am December 23, 2019 and 10am January 13, 2020
- All existing account provisioning implementations will continue on
their agreed to schedules. No new account provisioning
implementations will commence until after the commencement of Term
Between mid December and mid January key vendors do not allow any planned
changes. This restricts our ability to complete new orders and to change
services. If you have plans during this period please contact us now for
further details about how you may be affected, and please submit orders early
to avoid delays.
Between the 23rd of December and the 13th of January, Studentnet will have
skeleton NOC staff available. Non-urgent issues are best communicated via
- submitting a ticket via
- sending an email to email@example.com.
- limited phone support will be available during business hours on +61
2 9281 1626
Of course our normal emergency support and operation services still apply. For
urgent issues, the contact number for the NOC is +61 2 9281 3905.
Once again please have a safe and joyous festive season.
The Studentnet Team
ABN 90 001 966 892
Suite 1, 89 Jones St, Ultimo NSW 2007, Australia
Information Desk: firstname.lastname@example.org
Tel +61 2 9281 1626 NOC +61 2 9281 3905
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