Studentnet® Cloudburst

December 2019


Studentnet Support over 2019-20 Christmas/New Year Period

The Cloudwork Support team would like to wish you all a fabulous Christmas and a happy and safe New Year! We just wanted to let you know that all of our normal 24x7 monitoring systems and emergency response arrangements will be in place and operational over the entire holiday period. The following restrictions will apply over the festive season:

  • An embargo will apply on all changes or requests for implementation of new feature between 10am December 23, 2019 and 10am January 13, 2020
  • All existing account provisioning implementations will continue on their agreed to schedules. No new account provisioning implementations will commence until after the commencement of Term 1, 2019.

Between mid December and mid January key vendors do not allow any planned changes. This restricts our ability to complete new orders and to change services. If you have plans during this period please contact us now for further details about how you may be affected, and please submit orders early to avoid delays. Between the 23rd of December and the 13th of January, Studentnet will have skeleton NOC staff available. Non-urgent issues are best communicated via either:

  • submitting a ticket via (http://support.cloudwork.net.au/jira/secure/Dashboard.jspa), or
  • sending an email to support@studentnet.net.
  • limited phone support will be available during business hours on +61 2 9281 1626

Of course our normal emergency support and operation services still apply. For urgent issues, the contact number for the NOC is +61 2 9281 3905. Once again please have a safe and joyous festive season.

Best Regards
The Studentnet Team

STUDENTNET®     ABN 90 001 966 892
Suite 1, 89 Jones St, Ultimo NSW 2007, Australia
Information Desk: info@studentnet.id     Site: studentnet.id
Tel +61 2 9281 1626       NOC +61 2 9281 3905

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